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Glen Brown is a customer experience professional whose recent career has included a very diverse numbers of roles at the airport, where he meets and greets hundreds of people each day. Glen has polished his trade while being a shoe shine man, an airport wheelchair, an airport cart driver and a customer service counter agent for United Airlines.
During the interview we explored Glen’s unique background, his various roles, his deep and magical voice, his customer service ethic and his love of fatherhood. You will never meet another person like Glen. Be sure to listen in to someone on the front line who knows what it means to provide great service every day.
